Frequently Asked Questions


Our products are designed, manufactured, and shipped out of our workshop in Wilmington, MA. Everything is proudly made in the USA!

Yup, all our products are handmade at our workshop using old school tools, techniques and machinery. 

At this time, we do not have a storefront! Our Wilmington location is a workshop/warehouse and does not accommodate in-store shopping as all of our products are ‘made to order’. All orders can be placed online at

Nope, we have a dedicated team in-house that handles all customer service inquiries so you will be talking to a real person. Please remember to be kind!

To read our full story on how American Bench Craft came to be click here!

Feel free to email us at for all PR related inquiries. 


We want you to be 100% satisfied with your order. If you ordered the incorrect size or are not happy with your order, we will gladly accept returns and exchanges within 30 days of receipt on all new, unused merchandise as long as all tags/packaging are still attached. We will not be able to accept returns/exchanges for any items that have been used or do not have original tags/packaging still attached. Please visit our Return Policy to see additional details on how to process a Return/Exchange.

Yes, we gladly accept exchanges on products that are not limited edition, customized, or personalized.  Please visit our Returns & Exchanges portal for more details.


We guarantee your American Bench Craft product to be free from defects in materials and workmanship for the life of your product under normal use for the purpose intended. Your repair is free of charge if it is covered by our warranty.

Discoloration/aging (patina) along with normal cosmetic wear (scratches/scuffs) are not covered by warranty.

Our warranty CANNOT accommodate purchases that have been abused, misused, or altered.

We offer FREE repair services on any manufacturing defects (popped rivets, detached snaps, etc.). We do not offer free repair on products that have been subject to normal wear and tear, misused, abused, or altered. 

Unfortunately, we do not offer leather repair services on products that aren’t our own. We recommend reaching out to your local tailor for these types of services. 

We understand animals can play rough, resulting in unwanted damage. If you have a personalized brass plate that has succumbed to excessive scratches and wear, we are happy to replace the tag. To do so please follow this link.


Unfortunately we are not accepting any custom work for new designs. The products/sizes we have available on our website are all we can offer at this time. However, we are continually expanding our product line so be sure to subscribe to our newsletter to be the first to know of new product launches! 

Depending on the product, we can heat emboss initials or numbers (no special characters). All personalization uses Helvetica, uppercase font. 

Unfortunately we do not offer monogramming services to products that aren’t our own. 

Yes! Please email for any wholesale/corporate gift orders.


We only use full grain leather. Full grain leather is the outermost layer of a hide where the fibers are the tightest, making this leather the strongest, most durable leather available on the market. We source all of our leather from tanneries across the U.S.

Yes! This is a very common, natural process that occurs with real full grain leather. With time and use, your leather will break in; the oils will cause the leather to slightly darken and “age” creating a beautiful finish that is entirely unique to your product. 

Leather is one of the most durable natural materials in the world. Therefore initial treatment isn’t necessary. However, we highly recommend avoiding exposure to moisture, as water is the enemy to leather and will cause the leather to break down and weaken over time. A little water won’t hurt, however throwing your wallet in the washing machine or consistently wearing your bracelet in the shower will diminish the life of your product.  

Please note, leather is a natural material meaning each hide varies slightly depending on how the leather absorbs the dye and the natural oils. Therefore, coloring may be slightly darker/lighter depending on the hide. Since full grain leather is the outermost layer of the hide, you will find subtle imperfections in the leather. We believe these “imperfections” add beauty and character, and truly make your product unique from the rest.